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Item Return Policy
Call (732) 632-6400 to obtain an RMA for any returns. Returns without an RMA number will not be accepted.
When requesting an RMA, please have your original order number or invoice number available. Your account will not be credited unless the all the following criteria are met:
1) A product being returned must not be a custom ordered item. Many items are custom ordered on this web site due to custom ranges or product options. Custom order items are not returnable. If the item you purchased is configured (has odering options selected by the customer) or has a custom range (i.e. 100 PSIG) then the item is custom ordered and not returnable.
2) Item must be in new condition and not used or modified in any way.
3) All accessories and packaging are present and not damaged or used. Torn packaging or missing product packaging will not be accepted.
4) All instruction manuals and product test reports are returned and not torn or annotated in any way.
5) Returns will only be accepted if we are notified within 14 calendar days of shipment date shown on invoice.
6) There is a minimum 25% restocking fee for returns. Some manufacturers have higher restocking fees which we will pass on to the customer. Custom ordered items are not returnable under any circumstances. Calibration service fees can not be credited and will not be refunded. Freight charges are not refundable. Customer is responsible for return freight to our warehouse.
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